Trusted home guides for Cancún

How WhatsApp sign-up works: get your code

At Casana you can sign up with WhatsApp. When you choose that option, we open WhatsApp to Casana's official number: +52 56 2009 9611. That number is what sends you your sign-up code.

Key step: you must SEND a message to that number to receive your code. Opening the chat isn't enough — send the message (it can come pre-filled) and within seconds you get your code back. Copy that code and paste it into Casana to finish signing up.

Remember: every time you sign up or request a code by WhatsApp, a message must be sent to +52 56 2009 9611. Save the number in your contacts as “Casana” so it's always easy to find.

Message +52 56 2009 9611

How much to pay a housekeeper in Cancún in 2026?

Fair pay depends on area, hours and skills. As a general Cancún reference: day work (one day, 5–6 hours) usually runs $400–$600 MXN; longer days or live-in are agreed weekly or monthly ($6,000–$12,000/month for live-in with a room, depending on experience).

Areas like Zona Hotelera, Puerto Cancún and Playa Mujeres tend to pay at the top of the range; Centro and Residenciales/SM, mid-range. Workers with verified identity and higher ratings charge more — and earn it. At Casana we never take a commission on wages: pay is direct between the parties.

How to hire a trusted nanny or housekeeper

Trust shouldn't depend on luck or word of mouth. At Casana each person can verify their identity (INE or passport) and build a real record: reviews can only be left after a hire confirmed by both sides, so there are no fake reviews.

Recommended steps: look for profiles with the silver Verified badge, check their ratings and areas, use our match system to find who fits your home, and contact by WhatsApp. Verification confirms who a person is — it's not a guarantee of conduct, so always interview and use your judgment.

Expat guide: hiring home staff in Cancún

Living in Cancún on a US, Canadian or other passport? You don't need an INE or CURP to use Casana: verify with your passport and a selfie and get the silver Verified badge. That unlocks the live map, the WhatsApp assistant and contact with verified workers.

Verified plumbers, electricians and locksmiths

A leak, a power cut or a jammed lock won't wait. At Casana you find tradespeople with verified identity and real ratings: plumbing, electrical, AC, painting, carpentry, pool care, pest control, installs and locksmith.

Tip: always ask for a diagnosis before the work, confirm whether materials are included, and check the warranty. For emergencies, you can request a plumber or electrician available now via WhatsApp.